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ITIL and Organizational Change, by Pamela Erskine
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As you read this book, you will see how you can benefit from:
minimizing and overcoming resistance to change, as you understand the reasons behind employees' apprehensions
higher staff morale and improved relationships across the organization, as you obtain buy-in to the change
increased productivity, as time is focused on the right projects and tasks
knowing how to measure and publicize your successes, thereby further improving morale and productivity
learning how to manage the 'human aspect' of your project, which will enable the best possible outcome for customers, employees and the organization as a whole
lower costs and a higher return on your investment, as the services provided will be perfect for the business needs
minimal disruption to the business, as you implement the changes in the most cost-effective and efficient ways.
additional guidance on key skills, planning, and accountability – intrinsic elements of successful project.
- Sales Rank: #1450124 in eBooks
- Published on: 2013-03-07
- Released on: 2013-03-07
- Format: Kindle eBook
Most helpful customer reviews
0 of 0 people found the following review helpful.
Very helpful for my professional life
By Kathleen C. Speck
Very helpful for my professional life. I am very introvert person and mentally I am not comfortable of changes. But in international word business is changing day by day. If I want to make success I have to cope with this changes. This book is my best guidline to do so. Thanks Pamela for writing such nice book.
1 of 2 people found the following review helpful.
Well written book on an important topic
By yellow bug
Pamela's understanding of organizational change and her broad understanding of ITIL provide unique insights into organizational change and the steps that organizations can take to be successful in their ITIL implementations.
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